Returns Policy
You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.
Damaged or faulty items
Please accept our apologies if you have received a damaged or faulty item. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Our Returns Policy for faulty items upholds your statutory rights.
Item not received
To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
What to do to return your item to us
Email us via your MyHairGoodies account.
Advise us of your order number, the item you are returning and the reason for return.
We will then provide you with Returns Code and confirm the returns address.
The item will then need to be packaged securely and include your order number, name and address
Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything but without it, we may not be able to process your refund or replacement in the rare event that your item is lost in transit. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
All products returned to us are checked and if you are entitled to a refund then we will refund the price of your item (including the cost of delivery).
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card/PayPal account used to purchase the item.
Return of replacement goods
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where:
we sent you the wrong item, or
the item is damaged or faulty; or
where you are returning a substitute or replacement item which you do not want to keep.